Shipping Policy
Domestic (USA-wide):
We offer shipping across USA.
We aim to process all orders within 2-3 business days. Standard shipping times typically range from 5-7 business days, depending on your location. Expedited shipping options are available at checkout. Once your order has shipped, you will receive a tracking number via email. Please note that shipping times may vary during peak periods or due to circumstances beyond our control, such as holidays or carrier delays. We are not responsible for any delays caused by these factors.
Incorrect Address Policy
It’s important to double-check your shipping information before placing an order. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer. If you realize your address is incorrect, contact us immediately. If your order has not yet shipped, we will do our best to correct it. If the package is returned to us due to an incorrect address, you may choose to:
Shipping Carriers: We partner with reliable international carriers to ensure efficient and secure delivery of your orders. The carriers may vary depending on your location and the shipping option you select during checkout.
Shipping Times: Shipping times may vary based on your location and shipping method chosen. Please refer to the estimated delivery times provided during checkout for specific details.
Shipping Costs: Shipping costs are calculated based on the weight of your order. You can view the shipping cost at the checkout before completing your purchase.
Customs and Duties: Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their respective countries. These charges are not included in the product price or shipping cost and must be paid by the recipient.
Shipping Restrictions: Some items may be subject to shipping restrictions based on local laws and regulations in your country. Please review our product listings and contact us if you have any concerns about shipping eligibility.
Order Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package during transit.
Lost or Delayed Shipments: In the rare event of a lost or significantly delayed shipment, please contact us. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Returns and Exchanges: Please review our Refund Policy.
Customer Support: Our team is available to assist you with any shipping-related inquiries. Feel free to reach out to us for any inquiries.
We strive to provide a seamless shopping experience to our customers. If you have any questions or require further information, please do not hesitate to contact us.
Thank you for choosing VERO Candles!